FAQ

How long is your delivery time?

Deliveries from us normally take place within three to seven working days (Monday-Friday). Our warehouse is located in Estonia. During high season, an additional delivery day may be added. If your shipment has not arrived within 10 days of receiving the delivery confirmation, it is important that you contact us.

How much does the shipping cost?

We have free shipping if you shop from 100 euros and up, under 100 euros there is an additional shipping cost of 7.99 euros.

Which shipping provider do you use?

DHL

How do I return an item to you?

Think about the environment! Do not order to try on size. We describe the item and its size in the description of the item. All our sizes are carefully verified. We do NOT accept wrong orders. Returns must be justified and only apply to defects in the goods or canceled purchases after justification.o

For returns, contact us at customer@drbootz.com Open purchase is valid for 14 days. Let us know when contacting us if the return concerns an open purchase or a fault with the product.

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